
Remove the verification method that isn’t working and then re-add it.If one method continues not to work, check the other common problems on this page for a possible solution, or reset this method by: select the 'Sign in in another way' link on the Microsoft two-factor verification prompt.If you have tried to verify your identity using one of your registered verification methods and it isn't working, you can always switch to one of the other methods we recommend you set up:

Verification problems Your verification methods aren't working

First, you need to download and install the Microsoft Authenticator app, from either Google Play or the AppStore. The setup of two-factor authentication is now starting.If you see the dialog box below, log in with your NTNU account. Select the account you want to prepare for two-factor authentication.Go to App Store (iPhone) or Google Play (Android) and install the Microsoft Authenticator app.Start by installing Microsoft Authenticator on your mobile phone. To complete the setup, you will need a computer and your mobile phone.

NOTE: Are you an employee and have been told that two-factor authentication is being activated for your user? We recommend that you carry out this step-by-step setup before the activation day. Topic page about IT services | Pages labeled with two-factor Norsk versjon - Aktivere tofaktorautentisering i Microsoft 365 This guide shows you how to setup and prepare for two-factor authentication in Microsoft 365, step by step.
